1. How much is the shipping fee?

In an effort to give our customers the best possible experience, we provide free shipping for all orders.


2. How long does delivery take?

Total delivery time = processing time + shipping time
(not including customs delays, weekends, holidays, and any unforeseen circumstances)
Processing Time: 1 - 2 business days
Standard Shipping Time: 2-7 business days

3. What countries do you ship to?

We ship to the United States only. For a question about a specific order, please call us at +1 833 305 2081.
We cannot deliver to Alaska, Hawaii, Canada, Puerto Rico, other US territories, and some APO addresses. Thanks for your understanding.

4. How will my delivery be shipped?

Amazon functions as our logistics partner to ship out Free Village products. They will choose the carrier that they think works best for our customers.

5. I ordered more than one item. Will they all be delivered at the same time?

We try to make sure all your items reach you at the same time. Sometimes our products are not always sent together since different shipping options can be used, depending on the product. Once an item has been shipped, you will receive a shipment notification email.

6. Can I change the delivery address of my package after it has been shipped out?

Unfortunately, we cannot change the shipment once the product is en route.

Note: As of 04/01/2022, is currently collecting sales taxes from the following 5 states, including Illinois, Washington, Florida, California, and New Jersey.

The state sales tax rate is made up of a base rate and a mandatory local rate that goes directly to city and county tax officials. The total sales tax rate may vary based on local jurisdictions.

Phone: +1 
09:00-18:00 (Monday to Friday) EST; 11:00-20:00 (Saturday to Sunday) EST